Airmid · Getting started
Downloading Airmid and signing in for the first time
How to get the Airmid app, sign in, and set up quick access with Face ID or Touch ID.
3 min readRead guide
Guides
All guides
Every guide on the site, filterable by product. Use search in the header if you know roughly what you're looking for.
SystmConnect · Getting started
Getting started with SystmConnect
What SystmConnect is, who uses it, and the different ways you can reach your practice or service through it.
3 min readRead guide
SystmConnect · For patients
How to submit an online consultation request
A step-by-step walkthrough of filling in an online consultation form so your practice has everything it needs the first time.
4 min readRead guide
Airmid · Records & appointments
Viewing your medical record in Airmid
Where to find consultation notes, medication history, allergies, vaccinations and test results inside the app.
4 min readRead guide
Airmid · Records & appointments
Booking and managing appointments
How to see upcoming appointments, book available slots online, and set reminders so you don't miss them.
4 min readRead guide
SystmConnect · For patients
Choosing how you'd like your practice to reply
SystmConnect can send a reply as a message, a phone call, a video consultation or a letter — here's how to pick the right one.
3 min readRead guide
Airmid · Records & appointments
Joining a video consultation
What to expect from a built-in video consultation in Airmid, and how to make sure it goes smoothly.
3 min readRead guide
SystmConnect · For patients
Understanding total triage: how your request gets routed
Every request submitted through SystmConnect is reviewed before it becomes an appointment. Here's what that process actually involves.
5 min readRead guide
Airmid · Prescriptions & messaging
Ordering and tracking repeat prescriptions
How to reorder repeat medication, pick your pharmacy, and use the EPS barcode to track collection.
4 min readRead guide
SystmConnect · For patients
Receiving documents, fit notes and forms through the Communications Annexe
SystmConnect's Communications Annexe is how practices send you documents, questionnaires and fit notes digitally, and how you can reply to them.
4 min readRead guide
Airmid · Prescriptions & messaging
Sending a secure message to your practice
How to message your GP practice or care team directly through Airmid, with images if needed.
3 min readRead guide
SystmConnect · For practices
Setting up SystmConnect for your practice or service
An overview for practice managers and admin teams of the steps involved in getting SystmConnect live, from access through to go-live.
6 min readRead guide
Airmid · Getting started
Setting up proxy access for a child or family member
How proxy access works in Airmid, so you can manage appointments, messages and prescriptions for someone you care for.
4 min readRead guide
SystmConnect · Security & support
Staying secure: logins, data protection and getting help
How SystmConnect handles your login and data, and what to do if something doesn't look right or you need support.
4 min readRead guide