What to expect from a built-in video consultation in Airmid, and how to make sure it goes smoothly.
Video consultations are accessible from Airmid on a smartphone or from a desktop browser, and are built into the same platform as your messages and appointments — no separate app or download is needed.
- 1
Watch for your appointment notification
You'll typically get a message or notification with a link to the video consultation ahead of time.
- 2
Join a few minutes early
Open the link from the Appointments or Messages tab shortly before your appointment time and wait in the virtual waiting area.
- 3
Allow camera and microphone access
Your phone or browser will ask for permission the first time — this needs to be allowed for the consultation to work.
- 4
Find a quiet, private, well-lit space
This helps the clinician see and hear you clearly, and keeps the conversation private.
- 5
Stay connected until the clinician joins
There can be a short wait even after your appointment time, the same as an in-person clinic can run behind.
Tips & things to watch for
- A stable wifi connection generally works better than mobile data, especially indoors.
- Have a phone number to hand as backup in case of a technical issue — the clinician may call you instead.
- Video consultations work on both smartphone and desktop, so use whichever gives you a better connection or camera.
Frequently asked questions
What happens if I get disconnected?
Try rejoining from the same link. If it keeps failing, the practice will usually try to reach you by phone instead.
Is the video consultation recorded?
No — video consultations are for the live conversation and aren't stored as a video recording. Any notes the clinician takes are added to your record in text form, as with any consultation.
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Related guides
This is an independent, unofficial guide. For account-specific help, contact your GP practice or NHS service, or visit TPP's official Airmid page.