How to get the Airmid app, sign in, and set up quick access with Face ID or Touch ID.
Airmid is a free app, available on iOS and Android, that connects to the SystmOne record your GP practice or NHS service keeps for you. Setup usually takes a few minutes.
- 1
Download the app
Search for "Airmid" on the Apple App Store or Google Play and install it — it's free.
- 2
Open the app and choose how to sign in
You can sign in with an existing SystmOnline username and password, or with NHS Login (which you can create directly within Airmid if you don't already have one).
- 3
Complete identity verification if asked
NHS Login may ask you to verify your identity the first time, which usually involves confirming some personal details or photo ID.
- 4
Turn on biometric sign-in
Once you're in, Airmid can offer Face ID or Touch ID for faster sign-in next time — worth turning on if it's your personal phone.
- 5
Check your details
Have a quick look that your name, date of birth and registered practice are correct, and let your practice know if anything doesn't match.
Tips & things to watch for
- Airmid is free to download and use — there's no subscription.
- If you can't remember your SystmOnline details, your practice can usually resend or reset them.
- This guide is written for anyone using or supporting the app generally. Patients looking for official support should also check AirmidCares.co.uk, TPP's dedicated patient help site.
- Biometric sign-in only unlocks the app on that specific device — if you get a new phone, you'll sign in with your username/password or NHS Login again first.
Frequently asked questions
Is Airmid free?
Yes, downloading and using Airmid is free for patients.
Does my practice need to support Airmid for it to work?
Airmid works with practices and services that use SystmOne. If your practice uses a different clinical system, Airmid won't be able to connect to your record there.
What happens if I lose my phone?
Biometric sign-in is tied to that device, so a new device needs your username/password or NHS Login to sign in again. Report a lost phone to your practice if you're concerned about access to your record.
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Related guides
This is an independent, unofficial guide. For account-specific help, contact your GP practice or NHS service, or visit TPP's official Airmid page.