How to message your GP practice or care team directly through Airmid, with images if needed.
Airmid includes direct, secure messaging to your practice or care team, which saves straight into your SystmOne record — useful for anything that doesn't need a full online consultation form or a phone call.
- 1
Open Messages
This is where existing conversations with your practice or team appear.
- 2
Start a new message
Choose to start a new conversation, and select a team or individual if the app gives you that option.
- 3
Write your message clearly
State what you need plainly, and attach a photo if it helps explain something visual.
- 4
Send and wait for a reply
You'll get a notification when there's a response — check the app if you don't hear back in the timeframe your practice states.
- 5
Continue the thread if needed
Follow-up messages stay in the same conversation, and the whole exchange is saved to your record.
Tips & things to watch for
- Messaging isn't for emergencies — for anything urgent, call your practice, or use NHS 111 or 999 as appropriate.
- Keep each message focused on one issue so it's easy for staff to route and answer.
- Double-check medication names and dosages before sending, since these are often what a reply hinges on.
Frequently asked questions
How quickly will I get a reply?
This depends on your practice's own response times and how they staff messaging — check what they state, and use a more urgent contact route if you need a faster answer.
Can I message a specific clinician directly?
Some practices route messages to named clinicians or teams; others triage all messages centrally. This varies by practice.
Was this guide helpful?
Thanks — your feedback helps us improve this guide.
0 people found this helpful so far.
Related guides
This is an independent, unofficial guide. For account-specific help, contact your GP practice or NHS service, or visit TPP's official Airmid page.