How proxy access works in Airmid, so you can manage appointments, messages and prescriptions for someone you care for.
Proxy access lets you use your own Airmid account to manage things — appointments, messages, prescriptions, and sometimes records — on behalf of someone else, such as a child or a person you care for.
- 1
Ask the practice to set up proxy access
This is arranged by the practice, not from within the app itself — contact them directly to request it.
- 2
Confirm identity and relationship
The practice will usually need to confirm who you are and your relationship to the person you're requesting access for, which may involve some form of ID check.
- 3
Switch between profiles in Airmid
Once linked, you can switch between your own record and the person you have proxy access for from within the app.
- 4
Use the same features on their behalf
Booking appointments, sending messages and ordering prescriptions all work the same way, just under their profile instead of yours.
- 5
Check what level of access has been granted
Practices can grant full or limited access depending on the situation — ask what's included, particularly for older children where access is often more restricted.
Tips & things to watch for
- Proxy access for children commonly changes automatically as they get older — many practices review or reduce it somewhere around age 11–16 to protect the young person's own privacy.
- Every practice manages proxy access requests slightly differently, so ask them directly about their process and any forms they need.
- Keep your own login details private even while managing someone else's care through your account — proxy access sits inside your personal sign-in.
Frequently asked questions
Can I get proxy access for an elderly parent?
Yes, this is a common use of proxy access, typically arranged directly with their GP practice, and may take into account any power of attorney or care arrangements in place.
What if there's a dispute between parents about access to a child's record?
This is handled by the practice directly, following their own safeguarding and information governance policies — it isn't something Airmid itself decides.
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Related guides
This is an independent, unofficial guide. For account-specific help, contact your GP practice or NHS service, or visit TPP's official Airmid page.