A step-by-step walkthrough of filling in an online consultation form so your practice has everything it needs the first time.
Online consultation forms ask a series of questions so a clinician or team member has enough information to triage your request properly — often more detail than a quick phone call would capture. Here's how to fill one in well.
- 1
Open the online consultation link
From your practice's website, the NHS App, or a link they've sent you. You'll usually be asked to confirm who you are first.
- 2
Select the category that best matches your request
For example a symptom or health concern, a request about an existing condition, an admin task, or something on behalf of someone else.
- 3
Describe your request clearly
Include when it started, how it's changed, what you've already tried, and any relevant medical history. If it's something visual — a rash or a swelling, for example — attach a clear, well-lit photo where the form allows it.
- 4
List current medication if asked
This helps the reviewing clinician avoid asking you to repeat information they'd otherwise have to chase separately.
- 5
Choose how urgent it is, honestly
Most forms ask you to flag urgency or describe how the problem is affecting you. Be accurate — this is what helps genuinely urgent requests get seen first.
- 6
Submit and save your confirmation
You'll typically get an on-screen or emailed confirmation with a reference number. Keep it in case you need to check progress or follow up.
Tips & things to watch for
- Be specific rather than brief — "lower back pain for 3 days, worse when bending, no injury" is far more useful than "back hurts".
- One request per issue where possible. Bundling several unrelated problems into one form can slow down triage.
- If your symptoms get noticeably worse while you're waiting for a reply, don't just wait — contact the practice again or use NHS 111 / 999 as appropriate.
Frequently asked questions
Can I submit a request on behalf of someone else?
Many forms have an option for this, particularly for children or someone you care for. If you have proxy access set up with the practice, you may also be able to do this through the app — see our proxy access guide.
How long until I get a reply?
This varies by practice and by how urgent the request is flagged as. Many aim to respond within one working day, but always check your practice's own stated response times.
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Related guides
This is an independent, unofficial guide. For account-specific help, contact your GP practice or NHS service, or visit TPP's official SystmConnect page.