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Patient App Guides
SystmConnect guides

Total triage and online consultations for GP practices and NHS teams

SystmConnect is TPP's online consultation and total triage platform. It lets patients contact their practice or service by app, website, phone or in person, and routes every request to the right team automatically.

Browse guides Official SystmConnect page
One system for app, web, phone an…
Requests are matched to your reco…
Choose how you hear back: message…
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One system for app, web, phone and in-person requests

Requests are matched to your record and coded automatically

Choose how you hear back: message, phone, video or letter

Used across GP practices, PCNs and NHS trusts

SystmConnect brings every way a patient can get in touch — smartphone app, website form, phone call or reception desk — into one system built on SystmOne. Requests are automatically matched to the patient's record, coded, and routed to the right clinical or admin team, with replies sent back by whichever route suits the patient: message, letter, phone call or video consultation.

It is used by GP practices, primary care networks (PCNs), NHS trusts and other non-GP services to manage demand, cut down on phone queues, and give patients a clear way to ask for help without needing to know which team to contact.

These guides cover the patient-facing side (submitting a request, choosing how to hear back) and an overview for practice staff getting a service set up. They are written independently, based on publicly available information from TPP, to help people use the system with confidence.

Guides

All SystmConnect how-to guides

For: GP practices, PCNs, NHS trusts and the patients who contact them

All Getting started For patients For practices Security & support

Looking for official support?

These guides are independent and written for general help only. For account-specific issues, official documentation, pricing or clinical safety information, visit TPP's own official SystmConnect page, or contact your GP practice or NHS service directly.